Return and Refund Policy

At GriffinCapture, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we have established a straightforward return and refund policy to help you.

1. Return Eligibility
You may return items within 30 days from the date of delivery for a refund or exchange, provided that:

• The item is in its original condition and packaging, including all accessories, manuals, and any promotional items.
• The item has not been used or damaged.
• You have the original receipt or proof of purchase.

2. Non-Returnable Items
Certain items are non-returnable, including:

• Gift cards
• Digital downloads
• Opened software or media products
• Customized or special order items

3. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service team to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Once your return request is approved, you will receive instructions on how to return the item.

4. Shipping Costs

• You are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for items, as we cannot guarantee that we will receive your returned item.

5. Refunds
Once we receive your returned item and inspect it, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

• Please note that shipping costs are non-refundable unless the return is due to our error.

6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process to return the original item. You can then place a new order for the desired item.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately . We will arrange for a replacement or refund at no additional cost to you.

8. Changes to Return and Refund Policy
GriffinCapture reserves the right to modify this return and refund policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.